Terms of service

OVERVIEW

Welcome to Tivara. The terms “we”, “us” and “our” refer to Tivara. Tivara operates this online store and website, including all related information, content, features, tools, products and services (collectively, the “Services”), to provide you with a curated shopping experience. Tivara is powered by Shopify, which enables us to process your orders and provide the Services.

By visiting or purchasing from our website, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not use our Services.

1. ACCESS AND ACCOUNT

You must be at least the age of majority in your province or state of residence to use our Services. You agree to provide accurate, complete, and current information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account and password.

2. OUR PRODUCTS

We make every effort to display our products accurately. However, colors or finishes may vary slightly due to device display differences. All product descriptions and pricing are subject to change without notice, and we may discontinue products at any time.

3. ORDERS

All orders are subject to acceptance and availability. Once you place an order and payment is processed, we will confirm acceptance by email.
We reserve the right to refuse or cancel any order for any reason, including pricing errors or suspected fraud.

Please review your order carefully before submitting. Once processed, changes or cancellations may not be possible.

All returns and exchanges are subject to our Refund Policy.

4. PRICES AND BILLING

Prices are listed in [CAD/USD – choose one based on your target audience] and are subject to change without notice. Taxes and shipping fees are calculated at checkout.

You agree to provide valid payment information and authorize us to charge your chosen payment method for the total purchase amount.

5. SHIPPING AND DELIVERY

We ship orders using trusted carriers. Estimated delivery times are provided at checkout but are not guaranteed.
Once an order is shipped, risk of loss passes to you. Tivara is not responsible for delays caused by carriers, customs, or other external factors.

For more information, see our Shipping Policy

6. INTELLECTUAL PROPERTY

All content on this website—including text, graphics, logos, and photography—is the property of Tivara or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any materials without our prior written permission.

7. THIRD-PARTY SERVICES

Our store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products to you. We are not responsible for third-party tools, apps, or services integrated into our website. Your use of them is at your own risk and subject to their terms.

8. FEEDBACK

Any comments, suggestions, reviews, or feedback you submit may be used by us for marketing or improvement purposes, without any obligation to compensate you.

9. ERRORS AND OMISSIONS

Occasionally, information on our site may contain errors or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct such errors and cancel orders if necessary, even after submission.

10. PROHIBITED USES

You agree not to use our website for unlawful purposes, to harass or harm others, to transmit malware, or to interfere with the site’s functionality. We reserve the right to suspend or terminate access for violations.

11. DISCLAIMER OF WARRANTIES

Our products and services are provided “as is” and “as available.” We do not warrant that the Services will be uninterrupted, timely, or error-free.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Tivara shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Tivara and its affiliates from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

14. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Ontario, Canada, and the federal laws applicable therein.

15. CHANGES TO TERMS

We may update these Terms from time to time. Any changes will be posted here with an updated date. Your continued use of the website after updates constitutes acceptance of the revised Terms.

16. CONTACT INFORMATION

Questions about the Terms of Service can be sent to:
📧 tivarajewel@gmail.com
🏢 Tivara Jewelry
Toronto, Ontario, Canada